Our Zutobi Plus Membership comes with a Pass Guarantee. If you successfully complete the entire course, we promise you a passing grade on your official DMV exam or we'll refund or reimburse your latest payment of Zutobi Plus.
To be eligible:
- The individual who purchased the subscription must be the individual requesting the refund. Transfers do not apply.
- The individual must have successfully completed the entire course before taking the official exam.
- The individual must fail the official DMV exam and present a failed score within 30 days of first purchasing a Zutobi Plus membership.
- The refund or reimbursement will be the equivalent of the amount paid for your latest payment of Zutobi Plus. If you paid at a discount, the returned amount will be the total amount after the discount was applied.
- The Pass Guarantee is not available for any subscriptions that started before 1 June 2020.
- The Pass Guarantee is only available for select subscriptions that are marked as Pass Guarantee subscriptions.
To claim, send us an email at firstname.lastname@example.org with:
- A screenshot of your RoadMap showing the completed course.
- A copy of your official exam printout showing the failed exam.
- A proof of your latest payment of Zutobi Plus.
We’ll then check that you are eligible. Once we’ve verified, we’ll issue a refund or reimbursement. Zutobi reserves the right to change the terms of this guarantee at any time.